ManageHF (Heart Failure) Decision Dashboard
The ManageHF Decision Dashboard, which is funded by U-M’s internal MCubed program to support interdisciplinary research, is currently in a usability testing phase prior to developing the beta version. The project goal is to provide a user-friendly interface that brings together into one visual portal all relevant data for heart failure patients, who are usually complex cases. From our research, we hypothesize that streamlining the interface will improve providers’ ability to make quick and accurate decisions and therefore improve patient care. In parallel, we are also developing and sending out a survey to different types of providers in order to collect quantitative data to compare to findings from two years of qualitative ethnographic research and provide further validity for the design decisions we have implemented in the current iteration of the interface. A particularly noteworthy milestone in our research process was conducting a participatory design charrette with multiple types of providers (cardiologists and pharmacists) who care for heart failure patients. A short paper and poster on our research approach will be published later this year in the Proceedings of the 2020 American Medical Informatics Association (AMIA) Annual Symposium.
Video of Current Prototype
User Experience Research Process
Co-Design Charrette with Heart Failure Providers
During this session, the research team engaged the clinicians in brainstorming and generating paper prototypes of interface ideas using provided materials—paper, markers, and pre-printed interface kits which they could arrange and paste into different configurations to illustrate their ideal workflows within the current EHR. This process validated findings from the discovery phase, revealed new EHR pain points, and also provided some insights for the design team to consider in developing the dashboard. The participatory design session enabled users to articulate their needs and feelings visually and verbally4. The design team analyzed these inputs to better understand clinicians’ needs in context and create a user task flow.” …possibly work this sentence in too: Generative research follows and engages users in the design process, which leads to better information about their values and needs.
Here are some screens from the design team’s latest iteration of the prototype. These screens have been changed to accomodate the insights generated from both usability tests and the survey results.
Provider observations, interviews & survey
Co-design charrette with heart failure providers
Provider input through paper prototype testing
Design Research Team Members
Kelly’s work and teaching integrate visual communication, interaction, user experience, and service design with behavior change and social engagement, drawing on her professional experience as a UX strategist in the San Francisco Bay Area. Her research explores intersections of virtual and physical communities, and the development of methods and tools to promote effective long-distance intercultural collaboration.
Abby is a recent graduate of STAMPS who is passionate about UX design and language learning exchange and the intersection of the two. She is interested in the ways that design can shape and improve our experience with the world.
Flannery is a senior in the School of Information, studying UX Design. She is also pursuing the Ross Sales and Marketing Track as her sub-focus. Her passions include technology, design, mental health awareness, and human rights advocacy.
Mikayla is a first-year Master of Design in Integrative Design and she works on research pertaining to human-computer interaction and design.